Legal
Delete your data
Last updated: 3 November 2026
You can ask us to delete the personal data we hold about you. This page tells you exactly what happens, how long it takes, and - the part most policies skip - who you need to ask.
Start here: who holds the data you want deleted?
A learner’s school records — attendance, marks, report cards, discipline or wellbeing notes — belong to the school. QXP holds them on the school’s behalf and is not permitted to delete them on its own initiative, any more than a filing cabinet may empty itself. Ask your school first. If the school does not respond, email us and we will help you reach the right person there.
Everything else — a demo request you submitted, a contact message, a quote request, your own staff login — is ours to delete, and we will.
How to make a request
Email info@qxp.global from the address you want deleted, or use the button below - it opens a message with the right details already filled in. If you cannot use that address any more, tell us and we will find another way to verify you.
We do not require you to have an account, or to be able to sign in, to make this request.
What gets deleted, and what does not
| What you asked about | What we do | When |
|---|---|---|
| Website enquiries (demo request, contact form, quote request) | Deleted in full, including the copy in our email inbox and in the CRM if it reached one. | Within 30 days of us verifying the request. |
| Your staff login and profile | Your account is deactivated and your personal details are erased. Work you did inside the platform (a mark you entered, a report you approved) stays on the school's record, because it is the school's record and deleting it would corrupt a learner's history. It is no longer linked to a live account. | Within 30 days, once the school confirms. |
| A learner's school records (academic, health, discipline, and fee and payment records such as a payer's phone number) | We cannot action this directly — the school is the data controller. Ask the school. If they do not respond, we will help you reach them, and we will act on the school's instruction when it comes. | The school's timescale. We will chase. |
| Analytics about your visits to this website | Refuse it up front with 'Essential only' in the cookie banner and no analytics are collected, or withdraw later from 'Cookie settings' at the foot of any page. If you already accepted, ask and we will delete what is attributable to you. | Immediately, or within 30 days on request. |
| Pathway Finder answers (marks, interests, home county, schools chosen) | Nothing to delete on our side: they never reach us. They live only in your browser tab. Close it, or press 'Start again', and they are gone. If you asked our chat assistant about a result, that conversation is handled like any other message to us. | Immediately, on your device. |
| Invoices and payment records | Kept. We are required to retain financial records under Kenyan tax law, and we will not pretend otherwise. Nothing in them is used for marketing, and they are not shared beyond our accountants and, where required, the tax authority. | For as long as the law requires, then deleted. |
If your whole school is leaving QXP, that is a different process: your data is exported to you and then deleted from our systems: you have 30 days after the subscription ends to export, and deletion is completed within a further 30 days (Terms, section 9). Talk to us before you cancel, so you get your data out first.
How long we take
We acknowledge every request within 5 business days and complete verified deletions within 30 days. If something will take longer - because we need the school to confirm, for instance - we will tell you why and when, rather than going quiet.
If we get it wrong
You can complain to the Office of the Data Protection Commissioner (ODPC) in Kenya, or to the supervisory authority where you live. You do not need our permission and you do not need to go through us first.
Questions
info@qxp.global, or WhatsApp +254 700 779 977. A person answers - this is not a ticket queue.